Terms and conditions

The owner of the online store is Rosamoss LTD.

Validity of contract of sale, product and price information

The conditions of sale apply to purchases of goods from the online store.

The prices of the products sold in the online store are indicated next to the products and are in GBP.  A fee for shipping is added to the price if said so.

We deliver within UK only.

Product information is provided immediately adjacent to the product in the online store.

Placing an order

Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer or using another payment method.

The contract enters into force when the amount payable is transferred to the bank account of the online store.

If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Shipment

Goods are shipped to the following countries: United Kingdom only

The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method. 

All shipments within UK generally arrive at the destination specified by the purchaser within 3-7 business days of the date of entry into force of the contract of sale. 

 We have the right to ship goods in up to 30 calendar days in exceptional cases.

Right of withdrawal

After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days. 

The right of withdrawal does not apply if the purchaser is a business.

To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store.

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to refuse the refund.

To return the goods, you must send letter to the e-mail address info@rosamoss.eu within 14 days of receiving the goods. To exercise the right to cancel, you must inform us of your decision to cancel your contract by clear statement, including details of your name, geographical address, details of the order you wish to cancel and, your phone number and email address.

The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.

Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.

The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.

The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

Defective goods

The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. Unless online store can prove it was not faulty when customer bought it.

The online store is not liable for any defects arising after delivering the goods to the purchaser.

If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer´s complaint in written form or in a form that enables written reproduction within 15 days.

Copyright

The content of the e-shop, including texts, graphics, logos, images, videos and audio, is protected by copyright, which belongs to the entirely Rosamoss.

It is prohibited to reproduce, copy, modify or use in any other way the said copyrighted content without reference to the Online Store.

Direct marketing and processing of personal data

The online store only uses the personal data entered by the purchaser (including name, phone number, address, e-mail and bank details) for processing the order and sending goods to the purchaser. To make and manage customer payments which includes the use of card processing and fraud checking tools such as PayPal, 3-D Secure (3DS), and Signifyd’s e-commerce fraud protection platform.
The online store forwards personal data to the transport service provider in order to deliver the goods.

The online store sends newsletters and offers to the purchaser's e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Settlement of disputes

All complaints made by a purchaser about the online store must be e-mailed to info@rosamoss.eu or submitted by calling                  +44 (0) 7783765291 .

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with the resolution of our complaints process, Alternative Dispute Resolution is available, including online dispute resolution at https://www.cedr.com/consumer/.